SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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As someone who's always striving to improve professionally and personally, I found 'The Heart-Smart Guide' incredibly insightful! Particularly useful were its sections on relationship management - invaluable advice for anyone in leadership positions or those aspiring to get there. What sets this apart from other EQ resources is its action-oriented approach & beginner-friendly style. No fluff here; only effective strategies that yield tangible results 🙌
I'm usually not big on eBooks but this one has left me genuinely impressed! It doesn’t just provide information; it empowers you with tools to transform how you handle stress at work or conflicts in relationships. My favorite part? The 7 Days of Emotional Mastery challenge – it’s like a crash course in gaining control over your emotional responses. Even my partner noticed the change in our communication dynamics – less arguing and more understanding each other's perspectives 👍
I've read a lot of self-help books, but this one really stands out. The way it breaks down emotional intelligence into 4 easy-to-understand types? Genius!
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i'm usually not big on ebooks but this one...wowza!! i feel like i understand myself (and others) so much better now 🙏
If there's one thing to take away from this book it’s: emotional intelligence isn’t just something you have—it’s something you build. And boy does it help building mine!
As a team leader always striving to be better, I found the insights about relationship management incredibly useful. A must-read for anyone in leadership positions.
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As a student, I found this guide incredibly helpful for improving my social awareness. It's like having an emotional intelligence cheat sheet!
I've always struggled with understanding my own emotions and this guide has been a game-changer. The self-assessments really helped me pinpoint my strengths and gaps.
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What sets this apart from other EQ resources? It’s action-oriented approach & beginner-friendly style. No fluff, only stuff that works 🙌
Helpful and encouraging read. I would have liked more depth in some sections, but it’s definitely a valuable tool for anyone working on self-awareness
i was skeptical at first but i'm glad i downloaded it. the case studies bring concepts alive making them easier to grasp 😊
I'm not usually one for eBooks but this one? A total game-changer! The chapters are insightful & packed with real-life examples that anyone can relate to 👌
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