SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A fantastic resource for anyone wanting to learn how to trade stocks without feeling overwhelmed or lost! Its simplicity and clarity are its biggest strengths, making it a perfect guide for beginners like me.
As someone who’s always been curious about share trading but never knew where to start, this checklist has been a godsend. It's the ultimate beginner-friendly guide that takes you from total newbie to confident trader in no time!
A fantastic resource that breaks down intimidating concepts into simple terms.
The step-by-step checklist is a lifesaver! Makes trading shares so much less intimidating.
satisfying
This guide is an absolute game-changer for anyone looking to get into share trading. The step-by-step checklist makes the process so much more manageable and less daunting. Plus, I love how it encourages you to track your growth and learn from every trade.
An essential tool for anyone starting out in share trading - breaks everything down into manageable steps.
The 30-day challenge is a great way to build confidence in trading.
Being a total beginner, I was looking for something that could guide me without overwhelming me. This guide did just that! It's simple, easy to follow and has all the essentials needed for trading shares.
If you're new to trading, this guide is a great place to start — clear and helpful, though some parts felt a little repetitive.
This guide is fantastic! It presents everything in a non-intimidating manner, which is perfect for someone like me who had no prior experience with share trading. The step-by-step checklist is especially helpful as it ensures I don't miss any crucial steps.
An absolute lifesaver! Simplifies share trading into manageable steps.
worthwhile
I love how this resource breaks down everything into manageable steps – from understanding basic terminology like Bull vs Bear and Stop-Loss orders, right through executing trades confidently and consistently.
This guide has made my journey into share trading smooth and stress-free.
The 30-day beginner challenge was really helpful in building my trading confidence. That said, I would’ve appreciated a bit more context behind each task.
If you're feeling overwhelmed about starting your journey into stock market investing then look no further than this handy checklist! With its straightforward approach & practical advice; it's really helped ease my anxiety around getting started with stocks investment
No jargon, no fluff - just clear and practical advice!
This guide does a great job simplifying trading terms for beginners. Very helpful overall, though I think some real-world examples would’ve made it even stronger.
A solid resource for learning to trade shares. The 30-day challenge was a nice touch, though the pace might feel a bit fast for absolute beginners.
ok
A fantastic resource that simplifies the process of learning how to trade shares. Loved the 30-day challenge included in the guide!
The explanations of common trading terms are so clear even a complete newbie can understand them! This guide has made my entry into share trading smooth and stress-free.
Love the step-by-step checklist. Makes everything so much easier!