SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesnโt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says โno information available at the momentโ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youโve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย Contact Usย page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great for keeping baby's milk cool during long journeys no more worries about spoiling
Itโs so easy to set up and use. Perfect companion for road trips,
This 12V car freezer is worth every penny! The convenience of having cold drinks during hot summer road trips and the ability to keep food fresh for longer periods while traveling has made our journeys so much more enjoyable!
I can't believe I used to travel without this portable freezer! It's a lifesaver.
I love how this product combines practicality with simplicity! Its compact size doesn't compromise its performance at all - maintaining optimal temperature throughout long drives. With this in my car, I no longer have to worry about finding places to eat or drink while on the road.
this is perfect for our weekend getaways keeps food fresh and drinks chilled just right ๐
The 12V car freezer is an absolute dream. Compact, efficient and super quiet.
The best part about owning this little gem is that not only does it keep your food cool but also helps reduce waste by allowing you to store leftovers securely till they can be reheated and eaten later โ contributing towards a greener planet ๐
๐
Plugged it into my car lighter socket, works like a charm. No mess or hassle at all,
Being able to enjoy ice-cold beverages whilst tailgating before sports events has taken our experience up several notches! This device keeps everything perfectly chilled even when left open intermittently as we grab drinks out โ quite impressive indeed ๐๐ป
This little cooler has made tailgating so much better! Cold beers every time ๐ป
Packing lunches for work used be such a hassle due concerns over potential spoiling but with this nifty gadget those worries are thing of past. Now I am able enjoy home cooked meals at work knowing they've been kept fresh all along ๐จโ๐ณ,
i love how lightweight yet sturdy this thing is makes transporting it super easy
This portable fridge/freezer combo offers excellent value for money considering its high functionality and ease-of-use. It maintains consistent temperatures ensuring food and beverages remain fresh/cold over extended periods. Itโs a must-have for anyone frequently on the road,
cool
As an outdoor enthusiast, this 12V car freezer has been an absolute boon! Whether it's keeping my catch of the day fresh during fishing trips or chilling drinks during beach outings - it performs flawlessly every time ๐ฃ๐๏ธ
Loving the convenience of having cold snacks on hand whenever we're on the go ๐
No more lukewarm water bottles during our family outings thanks to this fantastic gadget ๐ฆ๐ช.