SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Who knew tap water could taste so good? This under-sink purifier is a game-changer.
This 75GPD system has been a lifesaver for our family. No more lugging around heavy water bottles from the store we're all about that pure, fresh H2O now!
From installation to daily use, this product has exceeded my expectations. The quality of water it produces is simply outstanding. I can't recommend it enough!
No chlorine smell or weird aftertaste... just pure, delicious H2O straight outta faucet 💦👍
Amazing product!
As an avid gardener, I was pleasantly surprised to see how well my plants responded when I started watering them with filtered water from this system. They've never looked healthier or more vibrant!
Easy installation, great tasting water.
Water from this system is crisp & refreshing like a mountain stream; it’s raised my hydration game to new levels.
good quality
This 75GPD purifier was a great addition to our eco-friendly household. It feels good knowing that we are reducing plastic consumption by not buying bottled water anymore plus doing something positive for our health at the same time.
pure, refreshing water on demand
fine
Ever since we installed this under sink reverse osmosis water purifier, our lives have changed for the better. I didn't realize how much of a it would make, but now I can't going back to regular tap water. The taste is just so crisp and refreshing; you really notice the absence of any weird aftertastes or smells that are often present in unfiltered tap water. Plus, it's incredibly convenient - no more lugging heavy bottles from the store every week! Instead, we get pure H2O straight from our faucet whenever we need it.
It's made a huge difference in the taste our tap water.
water tastes good, healthy
The installation was straightforward, and the results are impressive. Great tasting water every time!
This 75GPD system has been nothing short of amazing for us. We live in an area with pretty hard water which was causing problems - mineral build-up on appliances and less than stellar tasting beverages were common issues. But not anymore! Since installing this unit at home, there's been a noticeable improvement in both areas; our kettle stays clean longer & coffee tastes smoother than ever before!
No chlorine smell or weird aftertaste... just pure, delicious H2O straight outta faucet 💦👍
Great investment for any kitchen - fresh-tasting water at your fingertips anytime you need it.
This reverse osmosis system fits perfectly under my sink and delivers consistently great tasting water.
wow
I've always been conscious about what goes into my body and had concerns about the quality of our tap water for quite some time; you could smell chlorine sometimes which was off-putting to say least. So when I found out about these under-sink purifiers I decided to give one try...and boy am glad did! Now we have fresh tasting H2O straight from faucet without any weird odors or tastes plus peace mind knowing that what we're drinking is free contaminants.
makes water free from contaminants
Impressive
eco-friendly + stylish