SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i’m really impressed with this romper for summer wear the breathable fabric keeps my baby comfortable during the hottest days while still feeling soft and gentle on sensitive skin the sleeveless cut offers freedom of movement and helps prevent overheating the unisex design is versatile and easy to style it fits true to size and the material stretches just enough to make diaper changes hassle-free i’ve washed it multiple times and the romper still holds its color and softness which is a huge plus given how often it gets worn the overall quality exceeds my expectations especially considering the affordable price point it’s perfect for both playdates and casual outings the simplicity of the design means it can easily be paired with hats, shoes, or light layers as needed making it a truly versatile summer essential that combines comfort, durability, and style in one great package
this romper is perfect for active babies in warm weather the fabric is light and airy which prevents overheating the unisex design is simple yet stylish it fits well without being restrictive and makes dressing quick and easy i’ve washed it several times and it still looks great
i love how lightweight and airy this romper is it’s perfect for hot summer days when you want your baby to stay cool but comfortable the fabric is gentle on sensitive skin and allows for plenty of airflow the unisex design is both stylish and practical making it easy to dress baby for any occasion the fit is great not too tight or loose which is ideal for active babies it’s also super easy to put on and take off which makes dressing a breeze the romper holds up well to frequent washing without losing its softness or shape overall it’s a wonderful summer wardrobe staple that combines comfort, style, and functionality effortlessly
breathable, soft, and perfect for keeping baby cool all summer
perfect
bought this for summer and it’s amazing lightweight and breathable material lets baby move freely the unisex style is great for any occasion really happy with the quality and comfort
i’m very happy with this romper its lightweight breathable fabric keeps my baby cool and comfortable in the summer heat the sleeveless style allows for plenty of airflow while still offering good coverage the unisex design is adorable and versatile it fits true to size and doesn’t restrict movement which is great for active little ones it washes well without fading or shrinking which is important when you’re doing laundry frequently overall it’s a great summer piece that combines comfort durability and style perfectly