SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this little miracle worker has saved us from chapped lips still wondering why i didn't get one of these sooner.
This humidifier has been an absolute game-changer for our household! I've noticed fewer allergy symptoms and my skin feels less dry. It's amazing how it manages to maintain the perfect humidity level throughout our large home.
recommend
I've noticed fewer allergy symptoms since using this device - definitely worth every penny.
this high-capacity humidifier works wonders!
ok
This humidifier has been a lifesaver during the winter months. No more static shocks or flaky skin!
this product is just wow!!! my plants are happier and so am i 🌿 goodbye dry air hello comfort.
Gone are those days when I woke up with cracked lips, thanks to this amazing device
Satisfactory
It’s amazing how much difference one appliance can make – no more nosebleeds due to dry air, love it!
Ever since we started using this-capacity humidifier, winter nights have become so much more comfortable. No more chapped lips or static shocks - just cozy, well-humidified air. Definitely a must-have for any spacious house!
nice
Highly recommended!
Can’t believe I lived without it before.
worth it
This product is truly cool! From its stylish design to its impressive performance, I couldn't be happier with my purchase The drastic improvement in air quality and overall comfort within our home is evident and highly appreciated by everyone in the family. This humidifier was definitely worth every penny spent.
Superior
I have to say, this high-capacity humidifier has been nothing short of a miracle for our large home. We used to struggle with dry air, especially during the winter months - it was causing all sorts of issues from chapped lips and dry skin to noseeds and allergies. But ever since we got this, everything changed! It efficiently manages humidity levels throughout the house making it comfortable and cozy. Not only is my skin feeling more hydrated but I've also noticed fewer allergy symptoms which is such a! Plus, its sleek design adds a touch of modern elegance to our living room decor.
good product
Finally, a humidifier that can handle my spacious home! It's been an absolute blessing for my allergies and dry skin.
Reliable
I've been using this in our house and it works wonders! No more waking up with a dry throat or nosebleeds due to the dry air. Love how well it handles humidity.
Excellent
it has improved the overall air quality in our home