SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These headphones are a true revelation! The ultra-low latency wireless feature works like magic, providing real-time sound precision that's far superior to typical Bluetooth connections. I've used it on my PC and PlayStation, the 2.4GHz wireless and wired 3.5mm options offer versatile use across multiple devices which is very handy for me as an avid gamer. Plus, the battery life is phenomenal - up to 60 hours of playtime on a single charge means no constant recharging interruptions during long gaming sessions. The adjustable noise-canceling microphone with its 120-degree flexibility filters out background noise effectively allowing clear communication with teammates. Don't even get me started on the dynamic RGB lighting - it adds such vibrant colors to my gaming setup without being too distracting since I can easily toggle it off or on depending upon my mood.
Impressive sound quality, perfect for immersive gaming experiences.
These headphones are perfect for long gaming sessions! The battery life is amazing - I can game all day without worrying about recharging.
i'm really impressed by these headphones they're perfect for gaming with their ultra-low latency making them better than most bluetooth ones i've tried before there's almost no delay in sound plus they have tri-mode connectivity so you can use them wirelessly or plug them into your device if needed also i love how long the battery lasts i don't need to recharge every few hours anymore
Crisp audio with deep bass, truly enhances game play!
60-hour battery life?! Yes please! Perfect for those weekend-long gaming binges with friends.
love that they have both wireless and wired options makes them so versatile also really appreciate how long the battery lasts
The sound quality from these headphones just blows me away every time – it’s like being right in the middle of whatever world your game’s set in!
Comfortable fit and great noise isolation - a gamer's dream.
I'm loving the adjustable noise-canceling microphone on these headphones. It's flexible, reduces background noise and allows me to communicate clearly with my gaming buddies. Plus, the RGB lighting is a fun addition!
The dynamic RGB lighting on these bad boys? Absolutely killer touch! Gives my whole setup a cool vibe when I’m deep into late-night gaming marathons.
The best part about these headphones has got to be their incredible battery life – seriously, up to sixty whole hours from just one charge?! It feels like they never run out of juice when I’m deep into marathon gaming sessions – such freedom!
Durable headset with adjustable band for long-lasting comfort.
Noise-cancelling mic makes team communication crystal clear.
Absolute must-have for gamers! These babies offer ultra-low latency audio which means no more annoying delays or lags during intense matches.
Got these cans recently and boy am I impressed! With three different connection modes including Bluetooth 5.3 and a wired option, compatibility isn’t an issue at all whether you’re using a PC or Switch or smartphone! Add in low-latency audio that’s perfect for gamers who need real-time feedback plus good battery life? You’ve got yourself one hell of a pair of headphones!
Ideal for marathon gaming sessions - comfy and lightweight!
I’ve never experienced such clear communication while playing online before – thanks to this headphone’s adjustable noise-cancelling mic!