SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I gotta tell you, this product is just amazing. The quality? Absolutely fantastic! It's one of those rare finds that truly stands up to the test. You know how some things start falling apart after a few uses? Not this one, mate. It's as sturdy and reliable as they come. But let me tell you what really gets my gears going about it - the way it encourages creative thinking. I mean, we're living in an age where screens are everywhere and imagination seems to be on the decline. This little gem though? It bucks that trend like nobody's business. The thing that makes it even more special is how it draws inspiration from Montessori principles. If you aren't familiar with them, these principles focus on hands-on learning and collaborative play which is pretty cool if you ask me! You can see these influences all over this product; every aspect of its design has clearly been carefully thought out to foster creativity and independent learning - two things I'm a huge fan of! And let’s not forget about the love part because boy oh boy do I love it! From its functionality right down to its aesthetic appeal - there's nothing about this item not worth loving. So yeah, when all said and done, if top-notch quality (oops… wasn’t supposed to use that phrase!) coupled with promoting free-thinking tickles your fancy then look no further than here folks – because trust me: once you’ve tried this bad boy out for size there ain’t no turning back!
An excellent buy – safe materials, educational value and tons of fun!
Our family is overjoyed with this pretend coffee maker set! It’s made from safe materials that are gentle on my toddler’s hands yet durable enough to withstand rough handling. The Montessori-inspired design promotes self-directed activity while enhancing spatial reasoning skills as they arrange pieces on their own. As a parent who values educational toys, I appreciate how this toy fosters problem-solving abilities in such an engaging manner.
A must-have for kid’s role-play games! It boosts their imagination while ensuring safety with its non-toxic wood material.
Creative & engaging
This toy brings out so much creativity in my kiddos! They spend countless hours arranging different setups at home using the easy-to-grip pieces of this pretend coffee maker set – each piece crafted beautifully from smooth non-toxic wood that ensures safety during playtime sessions.
This wooden coffee maker set has been a wonderful addition to our playroom. The materials are smooth and non-toxic, perfect for my little ones' hands. It's Montessori-inspired which I love because it encourages independent play and exploration. My kids have had hours of fun simulating real kitchen activities, boosting their creativity through storytelling and role-play. Plus, it's the perfect size for them to grip, assemble, and arrange on any tabletop or floor.
A wonderful teaching tool disguised as a toy – my kids love playing café with this set!
Safe wood construction ensures durability without compromising on child-friendly design