SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This wooden toy phone is a true gem! My little one adores the charming bear design and it's just perfect for his tiny hands. The tactile press buttons are excellent for developing fine motor skills, something I've been focusing on with him recently. The mirror feature is also a hit - it's so much fun watching him discover himself in the reflection! Made from natural wood and real glass, this toy not only stimulates sensory development but offers peace of mind knowing it's safe for my child to play with.
A great buy indeed; This wonderful little gadget has captivated my toddler completely thanks to its adorable cartoon bear design.
I cannot recommend this baby phone enough! It’s Montessori-inspired which means hands-on learning and exploration. My daughter loves pressing the buttons and carrying around her 'phone' just like mommy does. And as a parent, I appreciate that it’s made from certified safe materials – no worrying about harmful substances here!
Amazing craftsmanship! My kid loves the bear design.
Love how it encourages imaginative play with pretend phone conversations.
My little one loves this wooden phone. It's made from natural wood and has a real glass mirror which makes it safe for sensory play.
What an amazing product this is! A perfectly sized wooden toy phone that encourages imaginative play by pretending to have conversations on their own little device. Not only does it stimulate sensory development through touch, sight, and movement but also enhances fine motor skills through button pressing.
Perfect size, easy to hold and carry around.
Great for developing fine motor skills through button pressing!
The tactile press buttons are a great feature, encouraging fine motor skill development in the most fun way possible!
Perfectly sized for small hands makes this wooden baby phone an instant hit among toddlers who love mimicking adult phone conversations.