SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow! This checklist is a lifesaver. I've been working on my emotional intelligence and this guide has made it so much easier. The 'Breathe Before You React' step really helps me keep my cool in tough situations.
I'm usually not one for self-help stuff, but this guide? It's different. It's practical, easy to follow, and honestly kinda fun. My favorite part is the daily empathy challenge - it's making me a better listener!
A must-have for anyone looking to boost their emotional intelligence.
okay so i don't normally write reviews but this checklist deserves one 🙌 its simple yet effective techniques have helped me understand myself better - especially love the journaling bit 👌
This isn't just some fluff-filled guide; there are real actionable steps that anyone can take to improve their emotional intelligence. I particularly like the emphasis on physical activity to shake off tension.
Who knew mastering emotions could be this easy?
Been on the emotional intelligence journey for a while now, and this guide has been a great companion. The 'Breathe Before You React' step is especially beneficial in high-stress situations - keeps me calm and composed.
Could use more detail but overall, really useful stuff here.
This Emotional Intelligence Checklist was exactly what I needed! After following these steps, I feel more in touch with my emotions than ever before.
this thing rocks!!! never thought a checklist could be such an eye-opener 😮 ‘name that feeling’ had me realizing things about myself i didn’t even know existed!! 💯
Easy to follow, practical advice. I'm impressed!
You know what they say: knowledge is power...and knowing your own emotions? That’s superpower territory right there! Love how straightforward each of these steps are – very user-friendly!
This guide's made me more empathetic than ever before
I found the section on avoiding emotional traps incredibly insightful. Who knew understanding yourself could be as easy as checking off boxes?
Straightforward and effective; exactly what I needed.
Got this for personal growth purposes and boy did it deliver! The 'Tune Into Others' advice has significantly improved all my relationships — from work colleagues to family members.
A little too simplistic for seasoned self-help gurus maybe, but perfect for beginners like me. The 'Flip the Script' step has been a game-changer in my daily outlook.
It's not rocket science, but it works! I've seen a real improvement in how I handle stress since starting these steps.
Loving the journaling aspect - so therapeutic!
The mantras are amazing! They have helped me stay grounded and reminded me that emotions are temporary. This checklist is worth every penny!
i’m loving this!! i’ve started using the ‘breathe before you react’ technique and it’s made such a difference 👍
The mantras are life-changing. Can't recommend enough.
This guide makes emotional intelligence feel achievable for anyone – no psychology degree required!
A bit basic at times, but overall very useful - especially if you're just starting out on your emotional intelligence journey.
I wish there were more than 10 steps, but what's included really does work wonders. My favorite part? The Daily Empathy Challenge — it's transformed my conversations!