SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Emotional Intelligence simplified! Straightforward yet effective ways to master your feelings and reactions.
The journaling suggestion was spot-on; writing down my feelings helps so much with processing them.
If you’re looking to get emotionally savvy fast, this is the guide for you! It’s cut out all the fluff leaving only practical advice behind – love it!
A simple guide that packs a punch - worth it!
Loving how each step of this checklist encourages self-reflection without making it feel like homework 📚 10/10 would recommend 👏
Packed full of actionable tips that actually make sense - feels like someone finally cracked the code on understanding emotions 😂
The section on avoiding emotional traps was eye-opening! I've always struggled with blaming others when things go wrong but thanks to this guidance I'm learning how important it is to take responsibility for my own feelings instead.
This resource isn't perfect (could use some more examples) but overall, I'm pretty happy with what I got from following its guidelines.
Emotional intelligence has always been a mystery to me, but not anymore! Thanks to this guide, I'm navigating my emotions like a pro.
The 'Listen Like a Pro' advice is golden. It's amazing how much more you understand when you really listen!
A little too basic for my liking, but the tips are solid and easy to follow. Great for anyone new to emotional intelligence.
Really helpful for understanding my emotions better!
I was surprised by the impact of these steps - they've helped me become more self-aware and understanding of others. A must-try!
I'm not usually one to gush over self-help resources, but this checklist deserves all the praise! It's concise yet comprehensive, providing practical steps that anyone can follow. Particularly love the daily empathy challenge; it's made me more understanding of others.
It’s simple yet impactful – who knew mastering your emotions could be as easy as following these 10 steps?
This checklist is like having an emotional GPS! It guides you through every step of understanding and managing your feelings effectively.
This isn’t some boring textbook; it’s engaging, practical, and even fun at times! The ‘Spot Emotional Traps’ part is particularly enlightening 🧠💡
This checklist isn't just about identifying emotions; it guides you on how to effectively handle them too. From journaling exercises to helpful mantras, there's something here for everyone regardless of where they are in their emotional intelligence journey.
Straightforward guidance that makes sense - no fluff or jargon here. The journaling exercise is so helpful in processing emotions.
Could do with some additional resources but overall very handy tool for improving emotional intelligence 👍
If you're looking for an easy-to-follow roadmap to mastering your emotions like a pro, look no further than this guide. Each step is clear and actionable with my favorite being ‘Move That Body’ – shaking off tension through physical activity really works!
Absolutely loving the daily empathy challenge – it’s making me connect better with everyone around me 😊
If there was an award for most user-friendly guide on emotional intelligence — this would win hands down!