SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This telescope is a godsend for anyone looking to delve deeper into the cosmos. The unparalleled clarity and precision it offers make observing celestial bodies an absolute joy. It's like having your own personal window into space!
Top-notch 🔭!
This refractor gives me crisp stars and fantastic DSO images. My only minor gripe is that the dovetail plate could be longer to achieve balance with a DSLR.
🔭 This scope has excellent build quality, an impressive focus mechanism, and it’s easy to carry despite some weight to it (around 12lbs). Adding accessories was also a breeze!
I have been using telescopes for quite some time now and let me tell you – none have come close to matching the performance level offered by this one! From pinpoint accuracy across entire fields without noticeable aberrations due to robust assembly – each feature seems carefully planned out ensuring optimal results every single time!
very great telescope🔭
I’ve been using this Telescopes for some time now – its performance under less than perfect conditions still impresses me every single time!
A bit on the heavy side but totally manageable even for someone like me who isn't exactly young anymore! The dew shield extends smoothly & maintains focus once set 👏
This product offers excellent color correction due to its large aperture size which results in better image details during photography sessions at night.
Stellar quality!
It may seem long but don’t let that deter you; safety features are included avoiding any collision while using it near tripods or other equipment.
The dual-speed focuser on this telescope works like a dream - smooth operation without any hitches whatsoever plus there's no chromatic aberration to worry about. Just pure unadulterated celestial viewing pleasure! If you're serious about your stargazing or astrophotography hobby then this product is definitely worth considering.
The 1x field flattener feature of this telescope ensures sharp and round points of light across your entire field of view - truly remarkable technology indeed! 😊
🔭💖 This telescope is the deal of the century. I am imaging with it and wow, pinpoint stars across the entire field, no aberration noticeable at all.
This telescope has exceeded my expectations! The optics are bright and sharp, and the focus mechanism is extremely solid. It's much more solid than it appears in pictures!
I'm thrilled with this high-end scope! Its build quality is superb, making for an excellent investment in my astrophotography hobby.
This device provides me with crisp images of stars and other celestial bodies. Despite its weight (around 12lbs), it's still easy to transport which makes stargazing sessions even more enjoyable.
The smoothness of the focuser on this product is impressive - there was no need for any modifications when I added accessories to enhance its performance 🌟
It might be a bit heavy but don't let that deter you; once set up correctly, this telescope delivers outstanding results every time 👍
Astounding Performance 👍
The 48-Inch f/7 Triplet APO Apochromatic Refractor Telescope offers fantastic image quality. With a good camera attached to it, you can produce stunning images that will leave your friends speechless!
💫 Amazing clarity!
I've had my fair share of telescopes over the years, but this 48-Inch f/7 Triplet APO Apochromatic Refractor Telescope is by far the best. The build quality is top-notch and it's clear that a lot of thought went into its design. It's solid, durable, and performs brilliantly even under less than ideal conditions.
Bright & sharp 🌟
As an avid stargazer, I'm always on the hunt for equipment that can enhance my experience. This telescope has exceeded all my expectations! Its optics are bright and sharp, providing me with stunning views every time.