SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A fantastic piece of furniture
I'm thrilled with this purchase, it blends perfectly into my decor while adding some much-needed heat during winter.
This TV stand is a game changer. Not only does it have a sleek, modern design that fits perfectly with my home decor, but the built-in electric fireplace adds such a cozy ambiance to our living room. The remote control is incredibly convenient and allows us to adjust the settings from anywhere in the room.
This unit is just what I needed: sleek design for my modern apartment plus bonus heating function.
Highly recommended!
I am absolutely thrilled with this purchase! This TV Stand has completely transformed my living space into something out of an interior design magazine. It's not just about function anymore; now I can enjoy the warmth of an elegant fireplace while watching my favorite shows.
What a great find! The built-in fireplace adds such a cozy feel to our living room.
cool
Never have I been more satisfied with a furniture purchase than I am with this one. This stylish TV stand also serves as an effective heating system during those cold winter months. Plus, having remote control functionality makes it even better!
I'm in love
super handy, really enjoying the warmth from the electric fireplace!
This TV stand has exceeded all my expectations - it's stylish, practical, and the built-in heating system is fantastic!
This TV stand is the perfect blend of style and functionality. The built-in electric fireplace adds a cozy ambiance to our living room, making it feel warm and inviting. Plus, the remote control feature makes it so easy to adjust settings from anywhere in the room. I couldn't be happier with this purchaseli>
An excellent addition to my home decor. This TV stand with its chic design and integrated heater works wonders for me.
wow
Absolutely thrilled with this purchase.
I'm absolutely thrilled with this product! It's more than just a TV stand - it's a stylish piece of furniture that also serves as an efficient heating system during those cold winter months. And let's not about the convenience of having a remote control for easy adjustments.
Loving how this unit blends seamlessly into my modern apartment. Plus the added heat function is a bonus during winter months!
recommend
What an incredible find! Not only does this unit accommodate my large TV comfortably but its integrated heater disguised as beautiful faux-fireplace is such a bonus – adding warmth and character to our space while we enjoy our favorite shows or movies.
Solid
What a fantastic purchase! The built-in fireplace feature adds such a cozy touch to our space.
I'm in love with this product!
This TV stand is simply perfect. It's not just functional, but also adds an aesthetic appeal with its integrated heater.
Impressive