SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been using this wireless Bluetooth mouse for a few weeks now and I must say, it's absolutely fantastic. It fits perfectly in my hand, making it comfortable to use for long hours - a feature that comes in handy during those late-night work sessions. The silent click is the cherry on top! No more annoying clicking sounds breaking the silence of my room when everyone else is asleep. The battery life? Just phenomenal. One charge seems to last forever! And let's not forget about its ability to connect with multiple devices effortlessly; switching between my laptop and tablet has never been easier or smoother. Its stylish design and compact size make it easy to carry around yet also adds an aesthetic touch to any desk setup.
The comfort level of this mouse is fantastic! I can work for hours without any discomfort. Highly recommended!
I love how quiet it is, perfect for my late-night study sessions. No more annoying clicks disturbing the peace.
One charge lasts me so long, I sometimes forget when was the last time I charged it! Definitely a power saver.
This wireless Bluetooth mouse looks so sleek and compact on my desk, just what I needed to complete my setup 😍
i'm really impressed with its ability to connect to multiple devices. switching between laptop and tablet has never been easier.
this thing's got style! not only does it perform well but also adds a touch of elegance to my workspace.
Recharging once seems enough for weeks of use. It's like having an ever-ready companion by your side at all times!
No more noise pollution in our office thanks to this silent click feature 👌
The LED lights are such a cool addition - makes it look high-tech yet classy.
It's lightweight and easy to carry around which makes working from different places hassle-free.
I've been using this mouse for weeks and it's still going strong. The battery life is truly impressive.
The silent click feature is a blessing, especially when I'm working late at night and don't want to wake my family.
Love how easy it is to switch between devices. Makes multi-tasking so much easier!
this mouse fits perfectly in the hand, can use for hours without any discomfort. great product indeed.
One of the best purchases I've made recently - stylish, compact and super efficient.
The extended battery life is a game winner! I love how I can use it for days without needing to recharge.