SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We've had ours for months now & no signs of wear or tear – truly top-notch quality here folks.
This isn’t just a TV stand, it’s a statement piece. It’s transformed our living room.
Perfect size, perfect color... and the barn door is such an adorable feature!
recommend 👍
The moment we set up this piece in our lounge area, we knew we had made a great choice. It's chic yet functional, offering ample storage space without compromising on style or quality. We were also pleasantly surprised by how simple the assembly process was – even did it ourselves!
amazing
Couldn’t be happier with my purchase.
This TV stand has been an excellent addition to our home - functional yet aesthetically pleasing 🏠
No more hunting around for remotes or DVDs because they're all neatly tucked away behind those charming barn doors! The extra storage space comes as such a blessing when you have kids running around making messes everywhere.
i've always wanted to add some farmhouse charm to my apartment & this does exactly that! so happy 😁
Absolutely love the extra storage space
So chic!
the sliding barn doors are fantastic for hiding clutter when guests come over unexpectedly 😉
We've owned ours now for several months and are continually impressed by its top-notch quality – no signs of wear or tear whatsoever despite daily use. It’s not just a TV stand; it's a statement piece that has completely transformed our living room.
No regrets on this buy! The quality surpasses expectations & assembly was straightforward too.
Loving the rustic vibes! It matches perfectly with other wooden furniture in our house
Such a charming addition to my living room, the rustic vibes are just perfect! 🌾
i adore tv stand - it's sturdy yet stylish and super practical!
Perfect size, perfect color, and the barn door feature is such an adorable touch! I was amazed at how well packaged it arrived in – no scratches or dents whatsoever. The assembly process was straightforward too - all around an excellent experience!
Abs thrilled with this purchase. The barn door feature is both unique and functional.
This piece has seriously elevated the look of my lounge area. It's so chic!
I can express enough how much I adore this piece! It's not just a TV stand; it's an element that ties together my entire living room decor. Its sturdy construction ensures durability while its stylish design adds an elegant touch to the room Plus, it’s so practical - plenty of space for all my media accessories!
The wood finish is stunning and creates such a cozy atmosphere in our home.
This isn't your average TV stand - it's a masterpiece of design and functionality combined into one stunning piece of furniture. The sliding doors glide smoothly, making accessing stored items super easy. Plus there are holes at the back for cords- what a genius idea!
No more clutter thanks to the extra storage space. All our DVDs, games, remotes tucked away neatly 👌