SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A bit wordy, but packed with great mindfulness techniques!
Never thought I'd be the kind of person to set intentions, but here we are. It's surprisingly effective!
The guide was a bit too detailed for my taste, but it helped me understand how crucial mindfulness is in our daily lives.
Morning rituals are life-changing, woke up feeling calm and ready.
Been following this guide for a week now and all I can say is...my mind feels so much clearer! The midday mindfulness techniques are top-notch!
This guide is brilliant! It starts with explaining what Mindfulness Day is all about, including its origins and benefits – something that really intrigued me as someone who likes understanding the 'why' behind practices. Then comes the practical advice on preparing for your own Mindfulness Day; from setting goals to creating an environment conducive for mindfulness practice. But what truly sets this apart are the detailed steps provided throughout the day - especially those midday techniques that kept distractions at bay!
I appreciate that they included advice on integrating mindfulness into everyday life - makes the practice feel more sustainable long-term.
This guide gave me clarity amidst chaos - kudos!
I was initially unsure about setting intentions for the day, but now it’s an integral part of my routine thanks to this guide! Also loved how they addressed common challenges and provided practical solutions.
This isn't just about having one great day; it’s about changing your life. And let me tell you, this guide definitely helps with that change.
Love the practical steps! My focus has improved significantly.
A step-by-step schedule? Yes please! Made planning my Mindfulness Day so much easier 💆♀️
This might sound weird, but since using this guide I’ve noticed an improvement in both my work productivity and overall mood – go figure!
The evening reflection is pure gold; it helps me wind down.
The midday mindfulness techniques are an absolute game-changer for someone like me who's usually scattered during workdays.
This isn't just about having one great day; it’s about changing your life. And let me tell you, this guide definitely helps with that change.
Setting intentions and creating a mindful environment? Brilliant!