SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
superb
Love the versatility - it adapts to your storage needs!
Sturdy construction with ample space for all my tools.
I must say, investing in this metal storage shed was one of the best decisions I've made recently when it comes to home improvements. Not only does it offer ample room for storing anything from garden tools to patio furniture but also provides protection against elements prolonging their life span significantly. The sloped roof prevents water accumulation ensuring further durability during rainy seasons while lockable door adds another layer of security. It's not just a storage space, it has become an integral part of our outdoor living.
Keeps everything dry and secure.
Lockable door is a plus. Feels very safe and reliable.
Love the versatility - it adapts to your storage needs!
Keeps everything dry and secure.
I'm really impressed with the amount of storage space this shed provides. It fits perfectly on my patio and blends in nicely.
The dark grey finish complements my outdoor decor beautifully. Not only does it look good, but it also offers an excellent solution for storing tools.
The durability is impressive; it's been through storms without any leaks or rusts. Definitely worth the investment.
Sturdy
With its ample room and waterproof feature, this metal storage shed has transformed my cluttered yard into a well-organized area.
Excellent
It's not just about storage; I've turned part of mine into a cozy retreat for our pet dog! Versatile and functional - couldn't be happier!
The widened structure allows for easy organization of items within the shed. It's not just about storing things; it's about maintaining order and accessibility too.
Great for organizing! Transformed our cluttered yard into a neat area.
ok
As someone who values aesthetics as much as functionality, I find this metal storage shed perfect! Its design complements any outdoor space while offering ample room for storage.
I'm really impressed
Adaptable product
Sturdy construction with plenty of space for all my tools.
I've found this shed to be extremely spacious, easily accommodating my lawnmower along with other gardening equipment. The sleek dark grey finish blends seamlessly with the rest of my backyard decor.
Great for organizing!
Love the versatility